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Difficult Employees to Irate Residents – How to Defuse Issues

Date & Time

Thursday, September 24, 2020
2:00 pm-2:45 pm CST


Valerie M. Sargent


$39 per member property; $69 per non-member property

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In this session, you will learn some basics of Emotional Intelligence (EQ) and discover how your emotions can impact your work performance.  Learn to recognize your ‘moments of danger’ that typically set you off so that you can choose to approach things from a different perspective.

Identify the stories you tell yourself that aren’t true, and discover how to be more authentically yourself while understanding the actions of others better.  Learn the value of a “pause” – the different ways you can use a pause to manage your emotions more effectively to take different action; when to pause, why to pause, when to act. Emotional Intelligence (EQ) accounts for 58% of performance in all types of jobs, and is critical to success. Join this session to start improving your EQ today!

Upon completion, participants will:

  • Be able to identify the 4 core skills involved with Emotional Intelligence and how to put them to work in your business for better communication and less conflict
  • Enhance Self-Awareness and recognize what is triggering you to react in ways that aren’t beneficial to your workplace performance
  • Develop Self-Management techniques that you can use to ease tensions and create better working relationships with residents and co-workers

Presenter: Valerie M. Sargent

Valerie M. Sargent is President of Yvette Poole & Associates. A skilled Speaker, Trainer, Consultant and EQ Executive Trainer/Coach, Valerie specializes in Leasing, Sales, Marketing, Customer Service and Leadership. Her Level 1&2 TalentSmart Emotional Intelligence certification has her taking companies’ teamwork and communication to inspiring new levels. After over 30 years in the multifamily industry, this expert knows how to bring vitality to individuals and organizations! Find her at www.valeriemsargent.com and www.ypooleandassoc.com.

The session will begin at 2 p.m. central, and you’ll receive detailed information about accessing the program in advance of the program. If you have any questions, please contact education@taa.org.

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